# My Jerusalem Store > My Jerusalem Store is an online store for Christian and Israeli gifts from the Holy Land, operated by JWG Ltd and shipped worldwide from Jerusalem, Israel. Important notes: - Use the official customer-service and policy pages below as the source of truth for shipping, returns, privacy, terms, and contact details. - Use live category and product pages as the source of truth for current pricing, availability, options, and product-specific details. - Some content is seasonal. When a question is about a Christian holiday or gift season, check the relevant holiday category. ## Key facts - My Jerusalem Store sells Christian and Israeli products straight from the Holy Land, serving Christians and supporters of Israel worldwide. - Operated by JWG Ltd, an Israeli e-commerce company based in central Jerusalem, in business for over 20 years and serving hundreds of thousands of customers globally. - Product range: cross necklaces and Christian jewelry, Jesus sandals, Holy Land olive wood, religious articles, Christian home decor, biblical and Israeli art, designer jewelry by Israeli artists, Dead Sea cosmetics, Israel apparel, books, food, and gifts. - Works directly with Israel-based suppliers, designers, established brands (Yair Emanuel, Hazorfim, David Gerstein), and independent artists. Official retailer of select Israel Museum products. - Ships worldwide. Methods: Airmail (7-10 business days) and EMS express (2-4 business days); within Israel, express 2-3 business days. Rates are per shipment plus per item; there is no free-shipping threshold. - US tariff note: an 8% surcharge applies to items shipped from Israel to the US (the store absorbs the remainder of the 15% import tariff); no additional tariffs are charged on delivery. - Returns: unwanted items in perfect condition may be returned within 30 days of delivery (returned to the Israel office; customer pays return shipping). Damaged items must be reported within 7 days with photos. Personalized/engraved items, personalized shofars, opened cosmetics, and perishable/opened food are non-returnable. A 15% restocking fee may apply to certain 925 sterling silver items. - Languages: English and Hebrew. - Currencies supported: USD, GBP, ILS. ## Contact - Customer service email: support@myjerusalemstore.com - Israel office: JWG Ltd, 9 Beit Ha-Dfus St., Jerusalem, 9548309, Israel. Phone: +972-2-652-7178. Fax: +972-2-652-7177. - US office (mailing): 100 Church Street, Suite 800 PMB#990, New York, NY 10007, USA. - Office hours: Sunday through Thursday, 09:00-17:00 (Israel time). ## Customer support and store policies - [Contact](https://www.myjerusalemstore.com/contact-us.aspx): Official contact details and support entry point. - [About / Our Mission](https://www.myjerusalemstore.com/ourmission1.aspx): Company background and mission. - [Shipping Policy](https://www.myjerusalemstore.com/shipping-policy-my-jerusalem-store.aspx): Delivery methods, timelines, restrictions, and rates. - [Return Policy](https://www.myjerusalemstore.com/return-policy): Return eligibility, exclusions, and damaged-item workflow. - [Privacy Policy](https://www.myjerusalemstore.com/privacy): Privacy and data handling. - [Terms of Service](https://www.myjerusalemstore.com/termsandconditions.aspx): Store terms, conditions, and legal policies. - [Wholesale Requests](https://www.myjerusalemstore.com/jerusalem-gifts-wholesale): Wholesale and bulk-order entry point. - [Editorial Standards](https://www.myjerusalemstore.com/editorial-standards-and-content-policy): Content and editorial policy. ## Core shopping categories - [Christian Jewelry](https://www.myjerusalemstore.com/christian-jewelry.aspx): Broad jewelry hub covering many product types. - [Cross Jewelry](https://www.myjerusalemstore.com/cross-jewelry.aspx): Core cross necklaces, rings, and pendants. - [Cross Necklaces](https://www.myjerusalemstore.com/cross-necklace.aspx): Major destination for cross necklaces by traffic. - [Jesus Sandals](https://www.myjerusalemstore.com/jesus-sandals.aspx): Signature Holy Land leather sandal category. - [Holy Land Olive Wood](https://www.myjerusalemstore.com/holy-land-olive-wood.aspx): Olive wood crosses, nativity sets, and decor. - [Christian Home Decor](https://www.myjerusalemstore.com/christian-home-decor.aspx): Home decor hub including wall art and tableware. - [Religious Gifts / Articles](https://www.myjerusalemstore.com/religious-articles.aspx): Ritual and devotional items. - [Clothing](https://www.myjerusalemstore.com/clothing.aspx): Holy Land shirts, sweatshirts, and Israel apparel. - [Holidays](https://www.myjerusalemstore.com/holidays.aspx): Seasonal Christian holiday shopping hub. - [Christmas Gifts](https://www.myjerusalemstore.com/holiday/christmas.aspx): Key holiday-shopping category. - [Easter Gifts](https://www.myjerusalemstore.com/holiday/easter-gifts.aspx): Seasonal holiday category. - [Gifts](https://www.myjerusalemstore.com/gifts.aspx): Broad gift hub for occasions and recipients. - [Dead Sea Cosmetics](https://www.myjerusalemstore.com/Dead-Sea-Cosmetics.aspx): Popular Israeli cosmetics category. - [Anointing Oil](https://www.myjerusalemstore.com/anointing-oil-2.aspx): Devotional anointing oils and scents. - [Exclusive Israeli Designers](https://www.myjerusalemstore.com/exclusive-israeli-designers.aspx): Designer art and Judaica by name brands. ## Optional - [The Israel Museum](https://www.myjerusalemstore.com/the-israel-museum.aspx): Official Israel Museum product range. - [Food from Israel](https://www.myjerusalemstore.com/food-from-israel.aspx): Israeli food and pantry items. - [Judaica](https://www.myjerusalemstore.com/judaica.aspx): Jewish ceremonial and ritual items.